by Ken | Dec 6, 2017 | Customer Service, Employees, Leadership, Strategy, Uncategorized
If you are not getting the success you feel you deserve as a business owner or leader check the balance of your relationships and results. When these are out of balance it is very costly. In my book “The People Pill” there are many hints and tips at improving...
by Ken | Aug 8, 2017 | Employees, Leadership, Uncategorized
We are going to talk about connecting with all people, but especially with our co-workers. The feeling of connection is critical in all relationships, be they business or personal. You know that feeling you get when someone is visiting with you and you feel that, at...
by Ken | Jun 20, 2017 | Customer Service, Employees, Strategy
Today we are going to focus on the benefit of paying attention. It is one thing to obtain input and feedback, but are you paying attention to it? Many companies have extensive customer and team feedback mechanisms in place, but precious few really believe the areas...
by Ken | Jun 6, 2017 | Employees, Leadership, Uncategorized
This story relates to an employee that my father recruited and gave a chance, despite being told by a number of sources that this man would let him down…big time. This man, Peter, was 25 years old, with a wife of 24 months and a new baby just 6 months old....
by Ken | Jan 25, 2017 | Employees, Strategy, Uncategorized
It is critical in any relationship to have trust. Whether it’s among the members on a sports team, among members of a family, or between a manager and an employee in an office, trust is the glue that holds people together. In any situation, a lack of trust means there...
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