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Expectations = Outcomes

Expectations = Outcomes

by Ken | May 9, 2018 | Customer Service, Leadership, Strategy, Uncategorized

Engagement of employees is a critical factor to producing great bottom line results. One way to engage them is to find their “Hot Buttons”, the individual motivating factors that drive them and then manage them in line with these factors. Managing them...
Attitude Is Essential At All Times

Attitude Is Essential At All Times

by Ken | Dec 21, 2017 | Employees, Leadership, Strategy, Uncategorized

What will 2018 bring forward. Some economists are predicting tough times for business and if this turns out to be true some companies will be cutting back and potentially reducing the size of their teams. This is a great opportunity to reassess where you are at:...
Mind Games Prevail in Tough Times

Mind Games Prevail in Tough Times

by Ken | Sep 19, 2017 | Employees, Leadership, Strategy, Uncategorized

There’s a common assumption that we humans don’t like change. Really? If we don’t like or accept change we would still be running around in leopard skins hunting for dinner and wondering what this whole fire thing is about……sometimes not...
Leaders Need to Align Both Team and Individual Goals With Strategy

Leaders Need to Align Both Team and Individual Goals With Strategy

by Ken | Feb 15, 2017 | Employees, Leadership, Strategy, Team Building, Uncategorized

Once you’ve developed a game plan for achieving your team’s goals, it is time to translate that game plan into individual goals for each team member. These goals should be set in a collaborative manner, not dictated or imposed by the team leader. When...
The Ten Commandments of Customer Excellence – Part 2

The Ten Commandments of Customer Excellence – Part 2

by Ken | Aug 8, 2016 | Customer Service

Hello Everybody,  Welcome to the second edition that completes our Ten Commandments of Customer Excellence. I hope you have adapted the first five to your business and have started putting them into practice!  THE TEN COMMANDMENTS OF CUSTOMER...
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