by Ken | May 9, 2018 | Customer Service, Leadership, Strategy, Uncategorized
Engagement of employees is a critical factor to producing great bottom line results. One way to engage them is to find their “Hot Buttons”, the individual motivating factors that drive them and then manage them in line with these factors. Managing them...
by Ken | Dec 21, 2017 | Employees, Leadership, Strategy, Uncategorized
What will 2018 bring forward. Some economists are predicting tough times for business and if this turns out to be true some companies will be cutting back and potentially reducing the size of their teams. This is a great opportunity to reassess where you are at:...
by Ken | Sep 19, 2017 | Employees, Leadership, Strategy, Uncategorized
There’s a common assumption that we humans don’t like change. Really? If we don’t like or accept change we would still be running around in leopard skins hunting for dinner and wondering what this whole fire thing is about……sometimes not...
by Ken | Feb 15, 2017 | Employees, Leadership, Strategy, Team Building, Uncategorized
Once you’ve developed a game plan for achieving your team’s goals, it is time to translate that game plan into individual goals for each team member. These goals should be set in a collaborative manner, not dictated or imposed by the team leader. When...
by Ken | Aug 8, 2016 | Customer Service
Hello Everybody, Welcome to the second edition that completes our Ten Commandments of Customer Excellence. I hope you have adapted the first five to your business and have started putting them into practice! THE TEN COMMANDMENTS OF CUSTOMER...
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