by Ken | Jul 26, 2016 | Customer Service, Uncategorized
Customer service is so instrumental to the success of any business that we are going to dedicate the next two blogs to this subject. When I became CEO of Westpac Financial Services in 1994 my first “Contact Point” column in our monthly staff...
by Ken | Oct 8, 2013 | Customer Service
When I became CEO of Westpac Financial Services in 1994 my first “Contact Point” column in our monthly staff magazine focused on customer excellence. I reminded our team that customer excellence, that is, the attainment of raving advocates, will be the key...
Recent Comments