by Ken | Sep 6, 2016 | Customer Service, Employees, Uncategorized
After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story. Customer Service Story: Auto Craftsmen, Montpelier, Vermont Chip and Amy run an auto repair business called Auto Craftsmen in...
by Ken | Aug 8, 2016 | Customer Service
Hello Everybody, Welcome to the second edition that completes our Ten Commandments of Customer Excellence. I hope you have adapted the first five to your business and have started putting them into practice! THE TEN COMMANDMENTS OF CUSTOMER...
by Ken | Jul 26, 2016 | Customer Service, Uncategorized
Customer service is so instrumental to the success of any business that we are going to dedicate the next two blogs to this subject. When I became CEO of Westpac Financial Services in 1994 my first “Contact Point” column in our monthly staff...
by Ken | Mar 2, 2016 | Customer Service, Strategy, Uncategorized
Hello Everybody, We are going to look at constructing a Game Plan that will help you and your team have a successful 2016. I like to describe this as a simple 4 or 5 point action plan that is formulated by you and your team with a view of achieving your intentions....
by Ken | Apr 3, 2014 | Customer Service, Leadership
Today we are going to discuss how excellent customer service and the wow factor will produce referrals and improve your bottom line…even when that is not necessarily your purpose. The Supreme Value of Referrals Every business, every leader, and every salesperson...
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