by Ken | May 9, 2017 | Customer Service
Let’s acknowledge some important realities of conducting business today. Marketing has become inescapable, competition in most industries is fierce, and most customers face many demands on their time and attention. The challenges here are apparent: It can be tougher...
by Ken | Sep 6, 2016 | Customer Service, Employees, Uncategorized
After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story. Customer Service Story: Auto Craftsmen, Montpelier, Vermont Chip and Amy run an auto repair business called Auto Craftsmen in...
by Ken | Aug 8, 2016 | Customer Service
Hello Everybody, Welcome to the second edition that completes our Ten Commandments of Customer Excellence. I hope you have adapted the first five to your business and have started putting them into practice! THE TEN COMMANDMENTS OF CUSTOMER...
by Ken | Sep 10, 2010 | Employees
Today we are going to look at a Game Plan, which I like to describe as a simple 4- or 5-point plan that is formulated by you and your team with a view of achieving your intentions. All leaders in your business need to be involved in setting the Game Plan, and it needs...
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