Explore Your Wow Factors

Explore Your Wow Factors

Let’s acknowledge some important realities of conducting business today. Marketing has become inescapable, competition in most industries is fierce, and most customers face many demands on their time and attention. The challenges here are apparent: It can be tougher...

Customer Service Wow Story

After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story.  Customer Service Story: Auto Craftsmen, Montpelier, Vermont  Chip and Amy run an auto repair business called Auto Craftsmen in...

The Game Plan

Today we are going to look at a Game Plan, which I like to describe as a simple 4- or 5-point plan that is formulated by you and your team with a view of achieving your intentions. All leaders in your business need to be involved in setting the Game Plan, and it needs...

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