Free eBook The Age of Engagement

We have had the Industrial Age where success was determined by management, knowledge and experience. Businesses avoided risk, technologies were slow and simple, and employees were glad to have a job and managers managed employees as a group. More recently we have been in the Information Age where all information and knowledge was readily available, technologies were fast and complex, yet the skills of our managers, now called leaders, did not keep pace with the expectations of employee’s. In this age employees were looking for respect and opportunities to grow. The successful businesses in this age focused on leadership, skills and attitudes. The 21st century is The Age of Engagement, where businesses that focus on engaging their employees and customers produce superior bottom line performance. Engagement starts with enhancing leaders emotional intelligence skills (EQ) creating the ability to connect with employees head to head and heart to heart, it’s all about feelings! Employees are looking for bosses and organizations that care about them.

They want to feel part of the vision, be able to see themselves as adding value and have their input sought and respected. A great leader's job is to get results and do it in a way that makes your organization a great place to work – a place where people enjoy coming to work instead of taking orders and hitting this month's numbers.

In other words, inspire the spirit in people , ignite it, and keep the flame fuelled – you will have extraordinary blessings of success as well as fulfilment and satisfaction in all
you do together.