by Ken | May 9, 2018 | Customer Service, Leadership, Strategy, Uncategorized
Engagement of employees is a critical factor to producing great bottom line results. One way to engage them is to find their “Hot Buttons”, the individual motivating factors that drive them and then manage them in line with these factors. Managing them...
by Ken | Feb 19, 2018 | Employees, Leadership, Strategy, Uncategorized
How engaged are your leadership team……that may be only you if running a small business! With all the information on how a highly engaged team influences morale, motivation and results within a business it continues to amaze me that the worldwide surveys tell us that...
by Ken | Dec 21, 2017 | Employees, Leadership, Strategy, Uncategorized
What will 2018 bring forward. Some economists are predicting tough times for business and if this turns out to be true some companies will be cutting back and potentially reducing the size of their teams. This is a great opportunity to reassess where you are at:...
by Ken | Dec 6, 2017 | Customer Service, Employees, Leadership, Strategy, Uncategorized
If you are not getting the success you feel you deserve as a business owner or leader check the balance of your relationships and results. When these are out of balance it is very costly. In my book “The People Pill” there are many hints and tips at improving...
by Ken | Sep 19, 2017 | Employees, Leadership, Strategy, Uncategorized
There’s a common assumption that we humans don’t like change. Really? If we don’t like or accept change we would still be running around in leopard skins hunting for dinner and wondering what this whole fire thing is about……sometimes not...
by Ken | Jun 20, 2017 | Customer Service, Employees, Strategy
Today we are going to focus on the benefit of paying attention. It is one thing to obtain input and feedback, but are you paying attention to it? Many companies have extensive customer and team feedback mechanisms in place, but precious few really believe the areas...
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