by Ken | May 9, 2018 | Customer Service, Leadership, Strategy, Uncategorized
Engagement of employees is a critical factor to producing great bottom line results. One way to engage them is to find their “Hot Buttons”, the individual motivating factors that drive them and then manage them in line with these factors. Managing them...
by Ken | Dec 6, 2017 | Customer Service, Employees, Leadership, Strategy, Uncategorized
If you are not getting the success you feel you deserve as a business owner or leader check the balance of your relationships and results. When these are out of balance it is very costly. In my book “The People Pill” there are many hints and tips at improving...
by Ken | Jun 20, 2017 | Customer Service, Employees, Strategy
Today we are going to focus on the benefit of paying attention. It is one thing to obtain input and feedback, but are you paying attention to it? Many companies have extensive customer and team feedback mechanisms in place, but precious few really believe the areas...
by Ken | May 9, 2017 | Customer Service
Let’s acknowledge some important realities of conducting business today. Marketing has become inescapable, competition in most industries is fierce, and most customers face many demands on their time and attention. The challenges here are apparent: It can be tougher...
by Ken | Jan 11, 2017 | Customer Service, Employees, Leadership, Strategy, Uncategorized
A leader’s ultimate challenges are building a team intently focused on delivering exceptional results and delivering real, recognizable value for customers and shareholders while creating and sustaining a culture that values people and rewards results. The common...
by Ken | Sep 6, 2016 | Customer Service, Employees, Uncategorized
After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story. Customer Service Story: Auto Craftsmen, Montpelier, Vermont Chip and Amy run an auto repair business called Auto Craftsmen in...
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