by Ken | Mar 26, 2014 | Leadership
As with any other priority you want to establish within your organization (like valuing people or inspiring initiative), if you want to support your own efforts and those of your employees to become good leaders, you have to build a culture that promotes good...
by Ken | Mar 18, 2014 | Customer Service
In this post we are going to talk about customer service. In this age where the consumer rules, to stay ahead of the competition we need to provide an exceptional value proposition. Truly “WOWING” your customer leads to repeat business and warm referrals....
by Ken | Mar 10, 2014 | Leadership, Team Building
In this blog post we are going to talk about Team Development. While it is critical to develop people individually, and essential to have a development plan for every team member, a leader needs to understand that teams develop in stages. Developing people...
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