The Importance of a Game Plan

The Importance of a Game Plan

The Importance of a Game Plan Today we are going to look at a “Game Plan” a simple 4 or 5 point plan that is formulated by you and your team with a view of achieving your intentions. The following is a sample “Game Plan” that I have used successfully in a...
The Ten Commandments of Extreme Customer Service

The Ten Commandments of Extreme Customer Service

When I became CEO of Westpac Financial Services in 1994 my first “Contact Point” column in our monthly staff magazine focused on customer excellence. I reminded our team that customer excellence, that is, the attainment of raving advocates, will be the key...

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