How To Build Trust

How To Build Trust

It is critical in any relationship to have trust. Whether it’s among the members on a sports team, among members of a family, or between a manager and an employee in an office, trust is the glue that holds people together. In any situation, a lack of trust means there...
Afraid of Getting Fired?

Afraid of Getting Fired?

Yes, you could lose your job for being inept, incompetent, missing deadlines and milestones, or simply failing to do the work. But you will not be fired for taking chances, and embracing risk and then accepting the responsibility that goes along with it. And if you...

Customer Service Wow Story

After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story.  Customer Service Story: Auto Craftsmen, Montpelier, Vermont  Chip and Amy run an auto repair business called Auto Craftsmen in...

Hire for attitude and train for skill

Attitude  In my opinion the single biggest factor in success or failure in any endeavor is based on attitude. You cannot change anyone else’s attitude…BUT, you can change your own!  When selecting new players for your team, remem ber: Hire for attitude and...