Recruiting Dad Style

Recruiting Dad Style

This story relates to an employee that my father recruited and gave a chance, despite being told by a number of sources that this man would let him down…big time.  This man, Peter, was 25 years old, with a wife of 24 months and a new baby just 6 months old....
How To Build Trust

How To Build Trust

It is critical in any relationship to have trust. Whether it’s among the members on a sports team, among members of a family, or between a manager and an employee in an office, trust is the glue that holds people together. In any situation, a lack of trust means there...
Afraid of Getting Fired?

Afraid of Getting Fired?

Yes, you could lose your job for being inept, incompetent, missing deadlines and milestones, or simply failing to do the work. But you will not be fired for taking chances, and embracing risk and then accepting the responsibility that goes along with it. And if you...

Customer Service Wow Story

After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story.  Customer Service Story: Auto Craftsmen, Montpelier, Vermont  Chip and Amy run an auto repair business called Auto Craftsmen in...