Intuitive Street Knowledge

Intuitive Street Knowledge

Being “street smart” is an important part of being a leader. What follows are five areas* you can develop to improve your performance as a leader. As with all things we discuss, do not do anything that will show a lack of humility, engender disrespect, or...

Customer Service Wow Story

After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story.  Customer Service Story: Auto Craftsmen, Montpelier, Vermont  Chip and Amy run an auto repair business called Auto Craftsmen in...
Leadership – Performance Management

Leadership – Performance Management

Today we are going to talk about performance management. This is a critical part of a leader’s role. While we need to address performance issues promptly, the overriding goal should be getting people back on track, not managing them out. Sure, we can’t...

Customer Loyalty Is The Key to Sales!

At all times, and especially in tougher economic times creating customer loyalty is something the successful businesses work hard at doing. 1.  Customers are “searching for stability”. They are still showing restraint with their spending, so this means you had better...

Smart Heart Leadership

In past I have spoken of the importance of a leader operating from his or her heart. In my opinion, if you want to transform the culture and results of an organization, leaders need to connect heart-to-heart with their people. This will transform their spirit,...

Hire for attitude and train for skill

Attitude  In my opinion the single biggest factor in success or failure in any endeavor is based on attitude. You cannot change anyone else’s attitude…BUT, you can change your own!  When selecting new players for your team, remem ber: Hire for attitude and...