Explore Your Wow Factors

Explore Your Wow Factors

Let’s acknowledge some important realities of conducting business today. Marketing has become inescapable, competition in most industries is fierce, and most customers face many demands on their time and attention. The challenges here are apparent: It can be tougher...
10 Ways to Make it a Successful Week!

10 Ways to Make it a Successful Week!

Are you going to create a successful week this week? Here are some things to focus your mind on what really matters: What actions on your “To Do List” can you move forward this week? What actions will you need to take to move those opportunities forward? What...
How To Build Trust

How To Build Trust

It is critical in any relationship to have trust. Whether it’s among the members on a sports team, among members of a family, or between a manager and an employee in an office, trust is the glue that holds people together. In any situation, a lack of trust means there...
Afraid of Getting Fired?

Afraid of Getting Fired?

Yes, you could lose your job for being inept, incompetent, missing deadlines and milestones, or simply failing to do the work. But you will not be fired for taking chances, and embracing risk and then accepting the responsibility that goes along with it. And if you...
Intuitive Street Knowledge

Intuitive Street Knowledge

Being “street smart” is an important part of being a leader. What follows are five areas* you can develop to improve your performance as a leader. As with all things we discuss, do not do anything that will show a lack of humility, engender disrespect, or...

Customer Service Wow Story

After our last two blogs on the “ 10 Commandments of Customer Service” I thought it appropriate to share a customer service story.  Customer Service Story: Auto Craftsmen, Montpelier, Vermont  Chip and Amy run an auto repair business called Auto Craftsmen in...